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Recovering Your Account

If you're having trouble signing into your Autobiographer account, don't worry – we're here to help you regain access to your memories. Because Autobiographer uses Apple's secure Sign in with Apple system for account management, the process for recovering your Autobiographer account is tied directly to your Apple ID.


Reasons You Might Need to Recover Your Account

- You forgot your Apple ID password

- You're unable to access the phone number or email address associated with your Apple ID

- Your Apple ID has been disabled for security reasons

- You suspect someone else has gained unauthorized access to your account


How to Reset your Apple ID Password/Recover Your Account

If you need to reset your Apple ID password, please follow the steps outlined by Apple’s Support team here


If You Can't Reset Your Password

If you need to use the account recovery process, please follow the steps outlined by Apple’s Support team here


The account recovery process is designed to ensure that only you can regain access to your account, even if someone else knows your password. It may take a few days or longer, depending on how much information you can provide to verify your identity.


What to Do After Recovering Your Account

After you regain access to your Apple ID and Autobiographer account, we recommend taking a few additional steps to secure your account:

- If you haven't already, enable two-factor authentication for your Apple ID. This adds an extra layer of protection to your account.

- Review your account recovery information and make sure it's up to date. This includes your phone number, email address, and security questions.

- If you suspect someone else may have accessed your account, change your password immediately and check your account activity for any unfamiliar actions.


We understand that losing access to your account can be stressful, especially when it contains cherished memories and personal stories. Rest assured that by following Apple's account recovery process, you will be able to regain access to your Autobiographer data securely. If you have any questions or need further assistance, please don't hesitate to contact our support team.

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